Buyer Protection Policy

Shop With Confidence

Every eligible order placed on GEONOYC is protected by our global Buyer Protection Program. We stand behind our botanical extracts, shipping logistics, and customer service.

Covered Situations

You are protected when the following situations occur:

• Product not received: The shipping carrier fails to deliver the package within the maximum estimated delivery window, or tracking shows lost in transit.
• Product received damaged: Cosmetics arrive fractured, leaking, or degraded during transport.
• Wrong item received: You receive a different formula, size, or variant than what was selected at checkout.
• Verified fulfillment issues: Any catalog supply chain error preventing correct delivery.

Resolution Process

Upon receiving your claim, our operations team will immediately investigate and provide a resolution within 48 business hours, which may include:

• Free replacement shipment (expedited routing)
• Instant store credit voucher
• Partial or full refunds to original payment methods

Fraud Prevention

To maintain the integrity of our program, claims may be audited to prevent system abuse, repeated false declarations, or speculative claims. Abuse of the Buyer Protection Program may lead to account suspension.